Course Contents
Introduction
Introduction
What is a Virtual Assistant?
Who needs a Virtual Assistant?
How is VA changing?
Essential tools for a VA?
Security
How can ChatGPT help virtual assistants?
How can Grammarly help virtual assistants?
Starting VA Career
What is this chapter about?
How to price your services?
How to track time?
NEW: What is a portfolio? How to make one?
Portfolio template (editable)
NEW: What sections/information to include in your portfolio?
NEW: Examples of work samples to include in portfolio
Social media presence
How to specialise?
Where to find clients?
NEW: How to find clients using LinkedIn?
NEW: How to find an email address of a client if I only know a full name?
NEW: Templates for pitching your service
Time management and productivity
Administrative Tasks
Introduction into administrative tasks
What does email management entails?
How to grant inbox access?
How to delete emails in bulk?
How to schedule an email?
How to create an email signature?
How to set an "out of office" email?
How to create saved replies?
How to create labels and automation?
What does calendar management entails?
How to grant calendar access?
How to schedule an event or a meeting?
Template for Meeting Names
How to modify an already scheduled event?
Inbox & Calendar Management in Outlook
How to find a right time for a meeting with other participants?
Google forms | Finding good time for a group meeting
Project Management
NEW Project Management How to use Notion?
How to use Trello & Asana?
Data entry
Document preparation
Exercise: Email Management
Travel Planning
Introduction into travel planning
How to book a flight with Skyscanner?
How to book a flight with Kayak?
Airport lounges
How to book a stay with Booking.com?
How to book a stay on Airbnb? (shared or entire place)
How to book a car rental?
Creating travel itineraries and communication
NEW: How to handle payments when booking?
Exercise: Travel planning
Social media and Content Management
Introduction into social media maintenance
Setting boundaries
Strong social media presence. Which platforms to use?
Content scheduling
Content creation
How to use Canva?
How to use CapCut?
Saved replies
How to use Google Trends?
Exercise: Social media and content management
Research
Introduction into research types
Market research
Template of Market Research
Content Research
Template of Content Research
Comparison research
Template of Comparison Research
Informative research
Template of Informative Research
Exercise: Research
E-commerce Support
Introduction into key tasks
How to set up and manage e-commerce?
Payment gateways and security
Shipping and delivery options
Customer Support
Introduction into customer support
Templates for emails and complaints
Exercise: Customer Support
Financial Assistance
Introduction into financial assistance
How to track expenses?
Tracking expenses (tools+formulas)
How to create an invoice?
Exercise: Financial assistance
Personal Assistance
Introduction into personal assistance
Events planning
How to book an appointment on client's behalf?
Exercise: Personal Assistance
Communicating with Clients
First meeting with a new client
Questions to ask a client in the first meeting
Other important aspects
How to get client testimonials?
Templates for client testimonials
NEW: Templates
Email signature template
Out of office email template
Meeting names template
Travel itineraries and communication templates
Social media DM reply structure
Market Research template
Content Research template
Comparison Research template
Informative Research template
Customer support email templates
Booking an appointment on behalf of a client templates
Pitching templates
Client testimonials templates
NEW: Helpful
Exercise 1 : Email Management + Inbox Organisation
NEW: Helpful practice exercises (Portfolio building)
Exercise 1 : Email Management + Inbox Organisation
Exercise 2 : Calendar Management & Scheduling
Exercise 3 : Social Media Content Creation
Exercise 4 : Product Listing on an eCommerce Platform
Exercise 5 : Customer Support Template Writing
Exercise 6 : Travel or Event Planning
Exercise 7 : File Management & Naming System
Exercise 8 : Research Task
Exercise 9 : SOP Creation
Exercise 10 : Newsletter Design or Setup
Conclusion
Thank you note!




















































